Payment Policy Wayland Communications payment policy is as follows. Dialup and connectivity payments are pre-paid services. Hardware and software purchases are due on delivery unless specific other arrangements are made. Payment for services such as network repair, computer repair or consulting are due within 30 days of completion. Dialup services payments that are over 5 days late are subject to the account being disabled as well as a $5.00 reconnection fee. Wayland Communications in no way assumes responsibility for customers inability to connect due to computer or phone line problems. Refunds are given only in the event that Wayland Communications is unable to provide the services that were payed for. Refunds are not avaivlable due to choices made by the customer that may affect your service such as a change of telephone service or hardware or software changes made to the customers computer by anyone other than Wayland Communications personel. Payment for all equipment repairs and setup that is done at the offices of Wayland Communications is due at the time of pick up. All equipment must be picked up within 30 days of notice of completion to avoid additional charges. Items left for more than 60 days without pickup become the property of Wayland Communications and are subject to additional charges or sale for collection of funds at our discretion. Custom software is billed in stages with the first payment to be paid upon delivery of the first Beta edition of the custom software. Payment for additional changes to the software that require design change or restructuring (such as adding an additional feature)will be due upon completion and demonstration of the the changes. If you have any questions please e-mail dan@waycom.com